Privacy Policy —
bdh99 Online Casino

bdh99 collects personal information from you at various points during your use of the Platform. We collect only the data that is necessary for the purposes described in this Privacy Policy, and we handle it with appropriate care and security at all times.

The categories of personal information we collect include:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If you voluntarily disclose any such information in communications with our support team, we will handle it with the highest degree of care and limit its use strictly to resolving your support query.

Where you provide personal data relating to a third party (for example, where a nominated contact is provided for responsible gaming purposes), you confirm that you have obtained their consent to share their information with bdh99 for the stated purpose.

bdh99 processes your personal data only where we have a lawful basis to do so. The lawful bases on which we rely are: (a) the performance of a contract with you (i.e., operating your player account and providing the Services); (b) compliance with a legal obligation; (c) our legitimate business interests, where these do not override your fundamental rights; and (d) your explicit consent, where required.

The table below sets out the specific purposes for which we process your personal data:

Where we rely on consent as the lawful basis for processing (for example, to send you promotional emails or SMS messages about bonuses, new games, cricket betting promotions, or seasonal offers such as Eid or BPL campaigns), you have the right to withdraw that consent at any time by updating your communication preferences in your account settings or by contacting support at [email protected]. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.

bdh99 does not sell, rent, or trade your personal data to third parties for commercial gain. We may, however, share your personal information with the following categories of recipients where it is necessary for the provision of the Services or required by law:

• Payment Service Providers: To process your deposits and withdrawals, we share the minimum necessary financial information with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or your bank). These providers are bound by their own privacy policies and applicable financial regulations.
• Game Software Providers: Games on bdh99 are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical data (such as session tokens and game round identifiers) as part of the game delivery infrastructure. They do not receive your full personal profile.
• Identity Verification Services: To fulfil our KYC (Know Your Customer) and anti-money laundering (AML) obligations, we may share identity documents and personal data with licensed identity verification partners.
• Analytics Providers: We use analytics tools to understand how players use the Platform. Analytics data is aggregated and anonymised wherever possible. Individual player profiles are not shared with analytics providers.
• Legal and Regulatory Authorities: We may disclose your personal data to competent authorities (including law enforcement agencies, tax authorities, or financial intelligence units) where required to do so by applicable law, court order, or regulatory instruction. We will notify you of such disclosures where we are legally permitted to do so.
• Business Transfers: In the event that bdh99 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and your data will continue to be protected under a privacy policy at least as protective as this one.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared. bdh99 does not permit any third-party processor to use your personal data for their own commercial purposes without your explicit consent.

bdh99 uses cookies and similar technologies (including local storage, session tokens, and pixel tags) to operate the Platform, remember your preferences, maintain your login session, and analyse usage patterns. This section explains what types of cookies we use and how you can manage them.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling strictly necessary cookies will affect the functionality of the Platform — for example, you may not be able to maintain a login session.

Mobile app users (where applicable) may manage tracking preferences through their device's operating system settings. bdh99 honours device-level "do not track" signals where technically supported.

bdh99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and bdh99's servers is encrypted in transit using industry-standard TLS encryption. Our certificate is issued by a trusted certificate authority and is renewed regularly.
• Encrypted Data Storage: Sensitive personal data (including financial information and identity documents) is encrypted at rest using AES-256 encryption. Plain-text storage of passwords is never used — all passwords are hashed using a cryptographically strong one-way hashing algorithm.
• Two-Factor Authentication (2FA): Players are encouraged to enable two-factor authentication on their accounts. 2FA adds a second layer of security by requiring a time-sensitive verification code in addition to your password when logging in from an unrecognised device.
• Access Controls: Access to personal data within bdh99 is restricted on a strict need-to-know basis. Staff members can only access the data necessary to perform their specific role. All internal access is logged and regularly audited.
• Intrusion Detection & Monitoring: Our infrastructure is monitored around the clock (24/7, Bangladesh Standard Time) for suspicious activity, unauthorised access attempts, and anomalous data patterns. Automated alerts are triggered upon detection of potential security incidents.
• Regular Security Audits: bdh99 conducts periodic internal and third-party security reviews to identify and remediate vulnerabilities in our platform, infrastructure, and data-handling processes.

Despite these measures, no system connected to the internet can be guaranteed to be 100% secure. bdh99 cannot guarantee the absolute security of data transmitted over the internet; transmission is at your own risk. Once we receive your data, we apply robust controls to protect it within our systems.

In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, bdh99 will notify affected players without undue delay following the discovery of the breach, in accordance with applicable data protection law.

bdh99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to maintain our contractual obligations to you, and to comply with applicable legal and regulatory requirements. The following retention schedule applies:

Once the applicable retention period has elapsed, personal data is securely deleted or anonymised. Where anonymisation is used, the resulting data can no longer be linked to any individual and may be retained indefinitely for statistical and analytical purposes.

Where you request the deletion of your account and personal data (see Your Rights section below), bdh99 will process your request promptly. However, we are required by law to retain certain categories of data (particularly financial and AML records) for the statutory periods set out in the table above, regardless of your deletion request. We will inform you of any data we are legally required to retain at the time of your request.

As a player on bdh99, you have a number of rights in relation to your personal data. bdh99 is committed to facilitating the exercise of these rights in a timely and transparent manner. To exercise any of the rights set out below, please contact our Data Protection Officer at [email protected] with the subject line "Data Rights Request" and your registered account email address.

• Right of Access: You have the right to request a copy of the personal data bdh99 holds about you, along with information about how it is used. We will provide this within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account information (such as your email address or phone number) directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and there is no other lawful basis for processing), or where the data has been unlawfully processed. Note that certain data must be retained for legal reasons as outlined in the Data Retention section above.
• Right to Restrict Processing: In certain circumstances (for example, while we investigate a dispute about the accuracy of your data), you may request that we limit our processing of your personal data to storage only.
• Right to Data Portability: Where we process your data based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of our legitimate interests, though we may continue to process the data where we demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to the withdrawal.

bdh99 will not charge a fee for standard data rights requests. We reserve the right to charge a reasonable administrative fee or refuse to act on requests that are manifestly unfounded or excessive. We may request proof of identity before processing a data rights request to ensure the security of your account data.

bdh99 takes its data protection responsibilities seriously. If you have any questions about this Privacy Policy, about how we handle your personal data, or if you wish to exercise any of your rights described above, please do not hesitate to contact us using the details below.

If you believe that bdh99 has not handled your personal data in accordance with applicable law, or if you are not satisfied with our response to a data rights request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We would, however, appreciate the opportunity to address your concerns directly before you contact any authority, and we encourage you to reach out to us first.

bdh99 reserves the right to update this Privacy Policy from time to time to reflect changes in the law, our data-handling practices, or the Services we provide. Where material changes are made, we will notify registered players by email or by a prominent notice on the Platform. The date at the top of this document will always reflect when the policy was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

By continuing to use bdh99 after any update to this Privacy Policy, you confirm your acceptance of the revised version. If you do not agree with any changes, you must stop using the Platform and close your account by contacting our support team.